Complete digital governance ecosystem designed for modernizing local administration and reducing operational lead times. The platform unifies document management, approval flows and citizen communication in a scalable infrastructure, ready for continuous operation and hardware integration.
Local public administration faced slow bureaucratic processes, lack of transparency, and poor communication with citizens. Existing systems were fragmented and incompatible. Indirect costs, lost time, overstretched staff and lack of management visibility affected the institution's efficiency and ability to scale.
Documents moved physically between offices. A simple certificate could take weeks for approval, with multiple signature and manual registration steps.
Citizens didn't know the status of their request. They had to call or come in person to the town hall to find out if their file had been approved or rejected.
The scanner didn't talk to the archive software. E-signature was a separate system. Each department had its own incompatible tools.
We designed a modular ecosystem, built on a workflow-oriented architecture, able to automate complex administrative processes and remove dependencies between disparate systems.
Critical component for integrating with existing hardware (scanners, crypto tokens, official printers), eliminating manual processes and reducing human error risk in sensitive flows.
Digital signature — integration with crypto tokens for qualified signatures
Controlled printing — generation of official documents with templates and watermarking
Headless mode — can run as a service without a UI for automation
Main communication interface between administration and citizens. Real-time notifications, request tracking, geolocated reports and integrated payments. Reducing in-person counter visits and increasing transparency in the citizen relationship.
Request tracking — real-time status for each submitted document
Geolocated reports — report issues with photo and GPS coordinates
Push notifications — instant alert when a request status changes
Biometric authentication — Face ID / Touch ID for fast, secure access
Full web interface for town hall staff. Document management, approval flows, reports and citizen communication — all in one place. Enables management to monitor operational performance and identify bottlenecks in real time.
Workflow management — configurable approval flows per request type
Role-based access — granular permissions by department and role
Full audit — logging for every action, GDPR compliant
Reports and statistics — real-time dashboards for management
A proprietary orchestration engine built for high throughput and real-time concurrency. Not off-the-shelf — custom architecture for the project's specific requirements.
Aether — proprietary orchestration framework developed by CloudVision, used in this project to manage complex administrative flows. Built in Node.js / TypeScript for orchestration logic and a Go WebSocket server for real-time communication, Aether enables execution of distributed workflows using SAGA patterns with automatic compensation.
The architecture clearly separates state definition (Weaver), business logic execution (Constellation), HTTP exposure to SAGA chains (Harmony) and real-time communication (Whisper), providing flexibility and horizontal scaling without depending on off-the-shelf solutions.
Custom WebSocket server in Go with Redis pub/sub for distribution. Supports tens of thousands of concurrent connections with auto-reconnect and message queuing.
Integration with cloud audio nodes for public announcements and IoT device management — environmental sensors, panic buttons, smart lighting systems.
Internal framework developed for orchestrating distributed systems and real-time request–response correlation between frontend and microservices.
This separation allows independent scaling of components and adapting the architecture to enterprise requirements.
The platform is containerized and orchestrated in Kubernetes, with support for horizontal scaling and isolation across multiple environments. As an event-driven distributed system, Aether can use KEDA for event-based autoscaling (queue depth, WebSocket traffic, workflow load), optimizing resource usage without compromising availability.
The architecture allows deployment in public cloud, on-premise infrastructure or hybrid models, depending on the institution's requirements.
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